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The Advantages and Disadvantages of Using a Wiki to Manage Your IT Projects | CIO
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What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?
You can manage categories and content pages, as well as reorder articles after they have been published. Features include a publishing workflow, author permissions, versioning, formatting options and search capabilities. You can find a number of different tools for the purpose of an internal knowledge base. Here are just a few examples:.
A knowledge base is scalable. No matter how much content you add, it always remains navigable in contrast, collaboration tools tend to bloat and become unusable.
Where the Confusion Arises
An example use case would be the heads of all your teams coming together to decide what content needs to be shared with all staff members. Document is our very own knowledge base software suitable for a wide variety of teams. Document integrates with many other software tools such as Google Analytics , Intercom , Segment , Disqus and Olark to provide seamless workflows.
Creating your own navigation is easy and you can customise the look and feel of your knowledge base. Alternatively, pre-built templates with navigation make browsing content a breeze.
While there are certainly cheaper solutions out there, Document scales with your team. The functionality we offer for our standard monthly fee is unparalleled. After reviewing a dozen knowledge base products, Document was the clear winner. Their amazing markdown editor and SEO features were unrivaled. HelpDocs is a popular knowledge base tool which is easy to set up and use.
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It integrates with Intercom, a popular customer support tool. Many teams are large and distributed. Many tools used as smartphone apps, allowing employees to collaborate on the move. Teams can communicate with each other instead of relying on email chains and other bits of information scattered across different platforms. Conversations divided into channels on many platforms, helping to organise the workflow.
Having an internal knowledge base has numerous benefits , and is becoming increasingly crucial for many businesses — for several reasons.https://utydykarax.tk
The Advantages and Disadvantages of Using a Wiki to Manage Your IT Projects
Your employees are also Knowledge workers. Knowledge workers are specialised by knowledge domain, and they contribute their specific knowledge to projects within that given context. Important information is easily accessible at all times, helping you to comply with regulations and reduce the burden on your HR staff.
It makes onboarding new employees far more efficient, since the content of your knowledge base does the job effortlessly. Knowledge transfer done in no time, thereby cutting down the cost on resource and time. It can improve customer query resolution times for your support staff too.
Keeping the information handy resolves customer queries quickly, which is one of the key metrics for your customer satisfaction score. Once the knowledge has been curated properly, less effort is required to access it in the future. A knowledge base is a complex information object that needs to be navigated.
An internal collaboration tool tends to operate in real-time and facilitate team interactions. A knowledge base is relatively static while an internal collaboration platform is dynamic.
Related Wikis. Tools for Information Work and Collaboration
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